Last Updated: September 23, 2026
These Terms of Service (“Terms”) govern access to and use of Offlock.net (the “Website” or “Service”), including account registration, account balance funding, placing orders, purchasing digital services, and using any other services made available through Offlock.net.
By accessing the Website, creating an account, adding funds, placing an order, or otherwise using Offlock.net, you (“User”, “Customer”, or “you”) acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not agree to these Terms, you must not use Offlock.net or purchase any services through the Website.
1.1. Offlock.net is owned and operated by:
GSM Service, Sole Proprietor
Republic of Kazakhstan
Business Identification / IIN: 840325399060
Registered Address: Republic Of Kazakhstan, Almaty, Masanchi 23/3
Email: support@offlock.net
Telegram: @offlock
Website: https://offlock.net
Hereinafter referred to as “Offlock”, “Offlock.net”, “we”, “us”, “our”, “Service Provider”, or “Service”.
1.2. Offlock.net is an online platform providing digital and information technology services relating to mobile devices and other electronic equipment.
1.3. Services may include, depending on availability:
1.4. The specific price, estimated processing time, eligibility requirements, limitations, warranty conditions, and other applicable terms are displayed in the description of each Service.
1.5. Where specific terms displayed for an individual Service differ from these general Terms, the specific Service terms shall apply to that order, provided that they do not conflict with mandatory applicable law.
2.1. You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
2.2. Certain Website features require the creation of an account.
2.3. You agree to provide accurate and current information when registering and using your account.
2.4. You are responsible for maintaining the confidentiality and security of your:
2.5. Activities performed through your account following valid authentication may be treated as authorized by you unless there is evidence of unauthorized access.
2.6. You must promptly notify Offlock if you suspect unauthorized access to your account.
2.7. Sharing account credentials with third parties is at your own risk.
3.1. By submitting an order, you represent and warrant that:
3.2. Offlock services must not be used to obtain unauthorized access to devices, accounts, networks, personal information, or property belonging to third parties.
3.3. You must not knowingly use Offlock in connection with stolen, unlawfully obtained, fraudulently acquired, or otherwise illegally possessed devices.
3.4. Offlock reserves the right to reject an order, request additional information, suspend processing, or restrict an account where there are reasonable grounds to suspect:
3.5. The name or category of a Service does not constitute confirmation that use of that Service is lawful in relation to a particular device or in a particular jurisdiction.
The Customer is responsible for ensuring that the requested Service is lawful and authorized.
4.1. Before submitting an order, you are responsible for verifying all information required for the Service, including where applicable:
4.2. You are responsible for the accuracy of the information submitted with your order.
4.3. Orders may be automatically transmitted to third-party suppliers, APIs, carriers, manufacturers, or other external systems immediately after submission.
4.4. Once processing has started and Offlock or its supplier has incurred costs, cancellation may no longer be possible.
4.5. If you discover an error after submitting an order, you must contact Offlock Support as soon as possible.
Offlock will make reasonable efforts to modify or cancel the order where technically and commercially possible, but cancellation or modification cannot be guaranteed.
4.6. You should not submit an order unless you have verified that the selected Service is appropriate for your device.
5.1. Unless expressly stated otherwise, all processing times displayed on Offlock.net are estimates only.
For example, a Service displaying an estimated processing time of “1–24 hours” normally indicates an expected processing period and does not constitute an unconditional guarantee that the order will be completed within 24 hours.
5.2. Actual processing times may be affected by:
5.3. A delay does not automatically mean that an order has failed or been rejected.
5.4. In the event of a significant delay, you may contact Support to request a status update and determine whether cancellation is still possible.
5.5. Where an order can still be cancelled with the applicable supplier, Offlock may cancel the order and return the applicable amount.
6.1. The applicable Service price is the price displayed or otherwise agreed upon at the time the order is submitted.
6.2. Offlock may operate an internal account balance or Credit system for purchasing Services.
6.3. Offlock Credits are internal accounting units intended solely for purchasing Services through Offlock.net.
Credits are not:
6.4. Where Offlock displays an internal conversion such as 1 Credit = 1 USD, this conversion is used for internal Service pricing and accounting purposes.
6.5. Available payment methods may include, depending on jurisdiction and availability:
6.6. Banks, payment processors, blockchain networks, cryptocurrency exchanges, and other third parties may charge their own fees.
Third-party fees are not controlled by Offlock and may be non-refundable.
6.7. Offlock may change Service prices at any time.
Price changes apply to future orders and do not normally affect orders already accepted for processing.
6.8. Prices may be displayed in USD, Credits, or other supported currencies or accounting units.
7.1. An order is considered completed when Offlock or its supplier has delivered the result described for the purchased Service.
Depending on the Service, completion may include:
7.2. Customers are responsible for checking the result after receiving a completion notification.
7.3. If you believe that a Service was not completed correctly, you must contact Offlock Support and provide sufficient information for us to investigate the order.
7.4. Offlock may reasonably request:
8.1. If an order is rejected by Offlock or its supplier and the purchased Service has not been provided, the amount paid for that order will generally be returned to the Customer’s Offlock account balance.
8.2. Where applicable, a Customer may contact Support to request a refund to the original payment method or another legally available method.
8.3. Refunds to the original payment method may be subject to:
If the Customer submits an incorrect:
and the order has already been processed or Offlock has incurred non-recoverable costs, those costs may be deducted from any refund to the extent permitted by applicable law.
If, while an Offlock order is being processed, the Customer:
this does not create an automatic right to a refund for a Service properly completed by Offlock.
If a Customer orders an unlocking Service for a device that was already unlocked before the order was submitted, refund eligibility may depend on whether Offlock or its supplier has already incurred costs or completed processing.
If a Service materially fails to match its description for reasons attributable to Offlock, the Customer may contact Support to request, as appropriate:
Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be waived.
9.1. Certain Services depend on information or settings maintained by manufacturers, carriers, suppliers, or other third-party systems.
9.2. Following successful completion, the future status of a device may be affected by circumstances outside Offlock’s control.
A device may subsequently become locked or restricted due to circumstances including:
9.3. Where a Service expressly includes a No Relock Warranty, the specific warranty terms displayed for that Service shall apply.
9.4. Where a Service is expressly identified as “No Relock Warranty,” “No Warranty,” or equivalent wording, the Customer acknowledges before purchasing that Offlock does not guarantee against a subsequent relock after successful initial completion.
9.5. The absence of a relock warranty does not exclude responsibility for failure to properly perform the originally purchased Service.
10.1. Offlock may use third-party suppliers, APIs, manufacturers, mobile carriers, databases, server providers, and other service providers to process orders.
10.2. By placing an order, you authorize Offlock to transmit technical information reasonably necessary to process the order, which may include:
10.3. Offlock does not control the internal policies, systems, databases, processing times, or future decisions of independent manufacturers, carriers, suppliers, or other third parties.
10.4. Temporary unavailability of a third-party API, manufacturer server, carrier system, or supplier does not by itself constitute a breach by Offlock, provided that reasonable steps are taken to complete, reprocess, or appropriately resolve the affected order.
11.1. IMEI and Serial Number reports are generated using information available to Offlock or its suppliers at the time the check is performed.
11.2. Device information and status may change after a report is generated.
For example, a device reported as CLEAN at the time of the check may later be reported as BLACKLISTED.
11.3. Offlock does not guarantee that information maintained by third parties will remain unchanged after the check is completed.
11.4. If a report materially differs from the information that was available in the relevant source database at the time the check was performed, the Customer may contact Support to request an investigation or recheck where available.
12.1. Offlock is responsible for providing the purchased Service in accordance with its description, these Terms, and mandatory applicable law.
12.2. To the maximum extent permitted by applicable law, Offlock is not responsible for losses or problems resulting from:
12.3. To the maximum extent permitted by applicable law, Offlock shall not be liable for indirect, incidental, consequential, or special business losses, including loss of profits, revenue, customers, business opportunities, or anticipated savings arising from use of the Service.
12.4. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
13.1. If you experience a problem with an order or payment, you are encouraged to contact Offlock Support first so that we have an opportunity to investigate and resolve the issue.
13.2. Customers must not knowingly submit false claims that:
13.3. In the event of a payment dispute, chargeback, or payment-provider investigation, Offlock may provide relevant evidence to the bank, card issuer, acquiring bank, payment processor, or other relevant provider.
Such evidence may include order records, account activity, IP and security logs where lawfully retained, correspondence, delivery records, and Service results.
13.4. Nothing in this section prevents a Customer from exercising any lawful right to contact a bank, payment provider, consumer authority, regulator, or court.
14.1. Where cryptocurrency payments are available, the Customer is responsible for selecting the correct:
14.2. Blockchain transactions are generally irreversible.
Offlock cannot reverse or recover funds sent:
14.3. Blockchain network fees, exchange fees, and other third-party cryptocurrency transaction costs are normally non-refundable.
14.4. Offlock may require sufficient blockchain confirmations before crediting a payment.
14.5. Offlock may conduct reasonable fraud, sanctions, or transaction-risk screening where required by law, a payment provider, or legitimate security requirements.
15.1. Offlock may temporarily restrict or suspend an account where there are reasonable indications of:
15.2. Offlock may request additional information reasonably necessary to investigate suspicious activity or protect the account.
15.3. Account suspension does not by itself extinguish a Customer’s legitimate rights to funds held on the account or valid refund claims.
16.1. Customers granted API access are responsible for protecting their API credentials.
16.2. API keys must not be publicly disclosed or shared with unauthorized parties.
16.3. If an API key is suspected to have been compromised, the Customer must immediately regenerate the key where possible or contact Offlock Support.
16.4. Offlock may temporarily restrict API access in response to:
17.1. Personal information is processed in accordance with the Offlock.net Privacy Policy and applicable data protection laws.
17.2. Offlock may process information reasonably necessary for:
17.3. Technical device identifiers may be shared with suppliers where necessary to perform the Service, as described in these Terms and the Privacy Policy.
17.4. The Offlock.net Privacy Policy forms part of the terms governing use of the Website.
18.1. The Website, software, source code, design, text, graphics, logos, and other materials made available through Offlock.net are owned by or licensed to their respective rights holders.
18.2. Unless authorized, Users must not:
19.1. Offlock may update these Terms from time to time.
19.2. The current version will be published on Offlock.net together with the “Last Updated” date.
19.3. Material changes generally apply to orders placed after the updated Terms become effective.
19.4. An order already accepted for processing will generally remain subject to the Terms and specific Service conditions applicable when the order was submitted, unless:
20.1. Customers may contact Offlock regarding an order, complaint, or dispute using:
Email: support@offlock.net
Telegram: @offlock
20.2. To assist with an investigation, Customers should provide where applicable:
20.3. Offlock will handle consumer complaints in accordance with applicable legal requirements.
20.4. The parties are encouraged to attempt to resolve disputes through good-faith communication before commencing formal proceedings.
20.5. Nothing in these Terms prevents a consumer from using any dispute resolution mechanism, consumer protection authority, regulator, or court available under mandatory applicable law.
21.1. These Terms and the relationship between Offlock and the Customer are governed by the laws of the Republic of Kazakhstan, subject to any mandatory consumer protection rules that apply to the Customer and cannot lawfully be excluded by agreement.
21.2. Offlock provides online Services to Customers in multiple jurisdictions.
Availability of a Service in a particular country does not constitute a representation that every Service is legally permitted for every possible use in that jurisdiction.
21.3. International Customers are responsible for ensuring that their use of Offlock complies with laws applicable to them.
21.4. If mandatory consumer protection law in the Customer’s country grants rights that cannot legally be waived or restricted by contract, those mandatory rights remain unaffected by these Terms.
22.1. Users must not use Offlock where such use would cause Offlock to violate applicable sanctions, export controls, trade restrictions, or other binding legal requirements.
22.2. Offlock may refuse, suspend, or cancel a transaction where reasonably necessary to comply with applicable legal or payment-provider requirements.
22.3. Where funds cannot legally be returned immediately due to a binding legal restriction, Offlock may hold or process them as required by applicable law or the relevant financial institution.
23.1. Offlock shall not be responsible for delays or failure to perform caused by events outside its reasonable control, including, where applicable:
23.2. This provision does not affect mandatory rights available to consumers under applicable law.
24.1. If any provision of these Terms is determined by a competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force to the extent permitted by law.
24.2. Where possible, an invalid provision shall be interpreted or limited to the minimum extent necessary to make it enforceable while preserving its intended commercial purpose.
25.1. Electronic records relating to:
may be retained and used to establish the existence and terms of a transaction, subject to applicable law and the Offlock Privacy Policy.
26.1. These Terms, together with:
constitute the agreement between Offlock and the Customer concerning use of the relevant Service.
26.2. If any translated version of these Terms is made available, Offlock should clearly identify which language version controls in the event of inconsistency, subject to mandatory applicable law.
Service Provider: GSM Service, Sole Proprietor
Trading / Service Name: Offlock.net
Country: Republic of Kazakhstan
Business Identification / IIN: 840325399060
Registered Address: Masanchi 23/3
Website: https://offlock.net
Email: support@offlock.net
Telegram: @offlock
Last Updated: September 23, 2026
By accessing Offlock.net, creating an account, funding an account balance, or placing an order, the Customer acknowledges that they have read and understood these Terms and agrees to be bound by them.